WARRANTY & RETURNS

Last updated on 13th of September 2020

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WARRANTY

We offer a 12 month warranty from date of purchase, with proof required, with certain conditions and exclusions. If the item under conditions of normal use proves to be defective, we will gladly repair it, if possible, or replace it free of charge. The warranty excludes any damage as a result of accident, including water, oil, grease, hand cream or any chemical products. EZ LE ROUX will in no event be held liable for any indirect, general, special, incidental damages or any other damages of any kind due to misuse or negligence.

Any alterations or repairs done by another party automatically voids this warranty.

All products are sold as is, as these products will carry natural, unique irregularities and colour variations. The leather may change colour and soften due to normal use and exposure to the elements, gaining character over time.

Jewellery adornments may scratch over time. Please refer to the Care Guide for proper care of the items.

 

RETURN POLICY

Inspect received goods and report any defects in materials or workmanship within 7 days of receipt.

Contact us at [email protected] in the unlikely event of any found defect. Please visit our Terms & Conditions online here.

AUTHENTICITY CERTIFICATE

Guaranteed authenticity.

FREE HAND DELIVERY

Personally hand delivered globally.

SAFE SHOPPING

Secure transactions.